FRONT OFFICE REPRESENTATIVE

FRONT OFFICE REPRESENTATIVE

FULL-TIME (32-40hrs/week)

Reports to Business Office Manager

NATURE OF WORK:

A customer service professional to fulfill front desk operations in a high volume/demanding medical practice. Answer multi-line telephone system in a courteous/prompt manner, while operating front desk check-in and/or check-out operations. Strong emphasis in assisting patients with appointment scheduling, documentation and inquires. There is a substantial need for attention to specifics and memory to detail. This person will demonstrate a strong commitment to assist patients, providers and staff in all departments.

TELEPHONE OPERATIONS:

• Answer high number of inbound calls. Accurately answer questions and triage in a timely manner
• Enter information from received calls into electronic database while maintaining accuracy without omitting any questions/ information needed
• Outbound phone calls to answer patient messages, referrals and/or appointment rescheduling
• Document properly
• Schedule, Reschedule, & Cancel appointments in accordance with provider requests and guidelines
• Ability to multi-task, work under pressure, memorize high volumes of information, and follow customer service office scripting and protocols

RECEPTION CHECK-IN AND/OR CHECK-OUT:

• Greet patients in a polite, prompt, and helpful manner
• Assist patients checking-in on the tablet(s)
• Contact telederm patients and schedule their follow-up appointments
• Provide Cosmetic + Laser Center concierge service including answering product questions, answering procedure questions, and booking cosmetic appointments
• Update/verify patient information, obtain necessary forms and signatures
• Verify patient insurance eligibility; explain insurance and financial policies
• Schedule follow-up appointments and reminder calls
• Collect deposits, pre-pays, cosmetic fees, and no-show fees
• Sell products and prescriptions; verify prescriptions before selling
• File fee tickets, balance payments, and perform assigned clerical duties/side work
• Assist fellow receptionists to provide back-up and coverage for all reception seats and duties

OTHER:

• Open and/or close office according to established protocol-scheduled hours and position duties; this is always subject to change due to office needs
• Distribute correspondence and messages appropriately using electronic database
• Oversee the completion and generation of various side work duties such as confirmation calls and e-mails, recall letters, stocking, insurance verification/ authorizations, selling products, etc.
• Maintain strict patient confidentiality
• Attend meetings as requested
• Volunteer for paid outside work events
• Must be able to staff occasional weekend clinics
• Must be able to staff satellite office when needed
• Enhance professional growth and development through in-service meetings and educational programs
• Other duties as assigned

PERFORMANCE REQUIREMENTS:

Knowledge, Skills & Abilities:

Interpersonal Skills

1. 1. Deal effectively and courteously with patients and staff
   2. Communicate clearly
   3. Be cheerful, helpful, and tactful at all times
   4. Maintain courteous and professional telephone etiquette
   5. Ability to multi-task and fulfill rotating job duties daily

Computer/Equipment Skills

1. 1. Maintain knowledge of office computer system
   2. Maintain knowledge of multi-line phone system
   3. Maintain knowledge of office equipment, copier, calculator and other

Other

1. 1. 1. Maintain professional appearance and manner at all times
      2. Maintain knowledge of office policies and procedures
      3. Ability to read, understand and follow instructions

Education:

High school diploma or GED

Experience:

Two years of patient service experience in a health care organization. Dermatology and Modernizing Medicine’s EMA EHR System Management System preferred.

Certificate/License: none

Bilingual (Spanish) preferred

ALTERNATIVE TO MINIMUM QUALIFICATIONS:

Additional appropriate education may be substituted for one year of patient service experience in a health care environment.

Qualified candidates should email their resume to info@pimaderm.com or fax a copy to 520.795.4177. We appreciate your interest and look forward to connecting with you.